Beta
By using Atomic’s powerful automation tools that is available, you can easily integrate SMS services on the Atomic platform to your 3CX.
This is not a native integration and you will need to know to some degree how to set things up in 3CX.
Sending SMS
This assumes that you have already created an SMS Service that you would like to use with a 3CX PBX. If you need information on setting up an SMS Service, please refer to this document -
- Navigate to your 3CX Management Console and select
Voice & Chat.
- Navigate to the Trunk that has the 3CX PBX connected to Atomic and click on the
SMSlabel. - Under
Provider URL, enter your Atomic SMS API URL (https://atomic-sms.readme.io/reference/getting-started-with-your-api). This should look something like this - https://your_custom_domain/api/sms/send - For the
API Keyfield, enter the api key that you generated from the Atomic portal (https://atomic-sms.readme.io/reference/getting-started-with-your-api) - For the
Webhookfield, you will want to copy that value for now as you will need this to setup receiving sms.
Receiving SMS
To divert an incoming SMS to a 3CX PBX, you will need to use our automation tool for SMS Service.
- On the Atomic portal, navigate to the SMS Service you are using and click on
Manage. - Click on the tab called
Actionand click onCreate Action.
- Give the Action a descriptive name like 3CX Incoming SMS and for the
Typeselect Webhook 3cx. - Paste the webhook URL you copied in an earlier step (from 3CX) and click on
Create. - Now select the tab called
Triggerand click onCreate Triggerto create a new trigger. - Give the trigger a descriptive name and for
When a New Incoming Message Comes in From, select the Mobile Number that has been associated to your 3CX. - Select the Action that you created in an earlier step and click on
Create.
If you have more then 1 number, you can use the same Action that you created in the above steps, instead of creating an Action for each number.
Now, when an incoming SMS comes to the mobile number you selected above, the automation on the Atomic platform will send a webhook call to your 3CX.