You can use a RingTel mobile app to connect to your hosted voice tenant. The app supports both voice and sms features.
Configuration is mainly done on the RingoTel portal to get the app to communicate with your hosted voice tenant.
How to enable in RingoTel
Navigate to the connection features settings where the users for which you would like to enable integration are created. Then, set Enabls SMS via Integrations and hit Save changes.
How to setup
- Navigate to your organization → Integrations tab. Search for
Atom Telecomand click Enable Integration button on the integration panel.
- You will then need to enter your API URL and API key of the SMS Service. To get this information you can refer to this .
- You will also need to setup a webhook on the Atomic platform to instruct the Atomic platform where to send incoming SMS to. There are 2 options on how to set this up based on your requirement: 3.1 Account wide Use this method if all SMS capable numbers under this service is to be diverted to the Ringotel app: Navigate to Services > Voice > Manage (The intended service) > Connections. You will see the
Incoming SMS Webhookyou will enter the Webhook URL from the Ringotel portal 3.2 Specific Numbers Us this method if you only want selected numbers under this service to be diverted to the Ringotel app: Navigate to Services > SMS > Manage(the intended service) > Action. Create a new action and underTypeselect Webhook and underWebhoook URLenter the Webhook URL obtained from the Ringotel portal. Then click on the Trigger tab and create a new trigger. UnderWhen a new incoming message comes in from:you will select the number that you want and in theAction Listselect the action that you created earlier.
- Click Save & Continue.
Manage Numbers
Once the integration settings are successfully saved, click the Manage numbers button, add your the Virtual Mobile Numbers that have been associated to your Atomic SMS Service, then assign users who will be able to send/receive SMS via these phone numbers.
In the Phone number field, specify the Virtual Mobile Number exactly as shown in the Number Inventory of the Atomic portal, for example 61433345555.
Select Users who will send and receive SMS via this phone number. You can click Select all to select all users from this connection. If multiple users are assigned, each new incoming or outbound chat conversation will create a group chat unless a Session stickiness timeout is set. In the group chats, all assigned users will be able to participate in real time.
In the Session stickiness field, specify a timeout during which the subscriber’s phone number will stick to a user who initiated a conversation by sending an outbound message.
Reformat outbound/inbound numbers option allows mitigating chats duplication when, for example, an incoming SMS is coming in one format (e.g., E.164), but users are sending outgoing SMS in another format (e.g., National). In addition, you can set a similar option for calls in the connection’s settings.
Click Save.
You can add more phone numbers by clicking Add SMS number button.