You can access the general settings of your PBX by navigating to Settings > Env. Settings > General Settings
General Settings
Table (Header Row) (Header Column)
Label | Description |
|---|---|
| Available Channels | The total number channels available on your PBX. To change this, please contact your service provider. |
| Timezone | The timezone of your PBX. To change this, please contact your service provider |
| Send Login Details for New Extensions | If toggled ON, an email will be sent to every new user when their extension is created. |
Voicemail Settings
Table (Header Row) (Header Column)
Label | Description |
|---|---|
| Time until mailbox picks up | This setting defines the number of seconds the system will wait before redirecting a call to a user’s mailbox when there’s been no pickup. This setting is only used when someone calls the mailbox directly and not as member of a ring group or call queue. |
| Maximum number of voicemails | This setting determines the number of messages that can be stored in a user’s voicemail box. |
| Maximum voicemail duration | This setting specifies the length of a mailbox message. Typically, a mailbox message should be no longer than 2 minutes. For uncompressed audio, each minute takes up approximately 1 MB of space. |
| Minimum voicemail duration | When a mailbox message is shorter than the selected duration, the system will automatically discard the message. This is useful when callers hangup right after the message beep tone. |
| Automatic voicemail deletion | This setting controls when messages are automatically deleted by the system. The deletion will occur when the mailbox of the user gets called up. |
| Mailbox explanation prompt | Users who configure their extension to play a personalized message when callers reach their extension can activate this setting so that the system will deliver an explanatory message after the playback of the personalized recording. The explanatory message explains that the caller may now leave a message and informs the caller of any other options. For standard greetings, the system always explains the options. |
Additional Settings
Table (Header Row) (Header Column)
Label | Description |
|---|---|
| Music on Hold | The default music on hold file the PBX will play when a caller is placed on hold |
| Default CLI | The CLI used when a user/group has not been assigned with a CLI for outgoing calls |
| Allow users to change CLI | Allows user to change their CLI when using the WebRTC to place calls. |
| Default Fax CLI | The default CLI for outgoing faxes |
| Fax Header Text | The default header that will be added to all outgoing faxes |
| Default Auto Attendant | The default auto attendant that will be used if a number is not assigned |
| Address Book Visibility | When not specified, what rule to use when a user navigates to the Address Book in the webRTC and mobile apps |