There are many places where relationships between extensions and groups need to be defined. For example, supervisors may need access to certain management aspects of queues.
Each permission group has the following attributes:
A
name. This helps identifying the permission group.Group Members. The scope that will be covered for the permission group.Extensions. Extension members are zero, one or more extensions.The following table shows what permissions are available:
Table (Header Row)
Name | Description | Scope |
|---|---|---|
| App Use | Defines if an extension has access to use the mobile or desktop apps | N/A |
| User Portal | Defines if an extension has access to use the user portal. | N/A |
| User can start call recording | Members in this group can manually start call recording. If there is no group with this permission, the system assumes that everyone can manually start call recording. | cell |
| View other extension mailbox status | A member of this group has the permission to see the mailbox status in the user portal. | |
| Block calls from other extensions | The members of this group will not be able to receive calls from other extensions within the tenant. | The extension to be called. |
| Block calls from external numbers | The member of this group will not be able to receive calls from any external numbers. | The extension to be called. |
| Intercom | Permission to call an extension and have it auto-answer (typically in handsfree mode) for immediate communication. | The extension to be called. |
| Barge In | Permission to barge into a call. This means the person barging into the call will join the audio path with the 2 parties that are talking. | The extension that is involved in the call. |
| Listen In | Permission to listen in on a call. The call parties will not be notified when this is happening. | The extension that is involved in the call. |
| Teach Mode | Permission to start teach mode. In this mode, the extension will hear what initiator of the teacher is saying, but not the other party of the call. | The extension that is involved in the call. |
| See calls of all users | Members of this group will see all calls in the user portal. | N/A |
| Show CLI in user portal | A member of this group can view the CLI’s that have been assigned to their extension or any other groups that they belong in. They can also select the CLI from the user portal to use the number as their CLI when making an outbound call. | N/A |