Call recording allows users to record a conversation between themselves and another party. This feature is handy when it is critical that a user remember the contents of a particular call. Users should always inform the caller that the call is being recorded and receive their consent - as this could breach privacy laws.
To activate recoding, dial *93 on the telephone keypad. To deactivate, dial *94.
If automatic call recording is in progress, like for Call Queue’s, the codes are used to pause and resume the recording. This is useful when sensitive information like credit card information should not be recorded in the conversation. In this case, the user would first enter the deactivate code *94, then listen to the credit card information and when done, resume the recording with *93.