At the end of each billing period, this is usually on the second day of the new month, the system will generate all your and and is accessible to you for download from our FTP server. You can access the FTP server by connecting to:
data.atomtelecom.com.au:21Your username can be found in the Atomic portal over at Profile > Company Info > FTP Server Login. The password is the same password as the Primary Atomic user.
Should you have any issues accessing the FTP server, please contact our support team at support@atomtelecom.com.au for assistance.
Filenames are named in this convention - type-month-year.csv . Typically you will see a filename such as this cdr-02-2023.csv.
From November 2022 onwards, you will see that the cdr and service files have an additional prefix. Example: cdr-02-2023-v2.csv. This is the same cdr record for that billing month, however, it does include additional columns to identify the record belonging to a specific customer.
This is mainly to assist you with identifying which of your customer made that record and may assist with injecting this file to your billing platform.
Setting up Filezilla
Download
To download this FTP client, please follow this link here -
Setup
- Click on the
Site Managericon as shown below:
- In the
Protocolsetting, you will need to selectFTP. - In the
Hostfield, enter Atomic’s FTP server address which isdata.atomtelecom.com.au - For
Port, please ensure you use port21 - For
Encryption, selectUse explicit FTP over TLS if available - In
Logon Type, selectAsk for password - For the
Userfield, enter your username as described here - - In the
Passwordfield, you will not be able to enter anything, so leave thisblank.
- Click on
Connect - You will be prompted to enter a
Password. Enter your Atomic password here.