When making outbound calls using your DID number, recipients may occasionally see a business name that doesn't belong to you displayed on their phone. This occurs when a previous owner of the number registered their business information with caller ID services, and that data remains in their databases.
Why This Happens
Mobile devices use third-party caller ID services to identify incoming calls. Different manufacturers partner with different services:
We do not have control over these third-party caller ID databases, as they operate independently from telecom providers.
How to Update Your Business Information
If recipients are seeing incorrect business information when you call, you'll need to update your details directly with the caller ID service providers.
For Hiya (Samsung devices):
Visit Hiya's support portal and submit a correction request at: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=32859953929875
Provide your DID number and correct business information in the request form.
For other devices:
You may also want to update your information with other popular caller ID services:
Processing Time
Caller ID database updates can take several weeks to process and propagate across all networks and devices. Be patient as these services manually verify business information before making changes.