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NBN Installation

6 min readNBN

Non Standard Installation NBN Co

Any Installation which NBN Co (or the installer) determines, acting reasonably, is not a "standard installation" having regard to all of the following:

a) generally accepted industry practices and any applicable industry guidelines, policies, laws, regulations or directions;

b) the level of complexity and difficulty associated with the Installation;

c) the uniqueness of the circumstances associated with the Installation;

d) the presence of obstacles, dangers or other safety concerns during the time of Installation;

e) in a Multi-Premises Site, where the requirements of a Centralised Deployment location introduces complexity, uniqueness, obstacles, dangers or other safety concerns; and

f) in a Multi-Premises Site, where the Installation is unable to occur during Hours of Coverage or a third party (e.g. a building manager or owner) imposes other procedural or other constraints.

g) for a Service Class 23 Premises:

until the date NBN Co introduces an End User HFC-NTD Installation, NBN Co will attend a premises to install the HFC- NTD Connecting Equipment as part of a standard installation;
on and from the date NBN Co introduces an End User HFC-NTD Installation:
a standard installation will include the installation of the HFC- NTD Connecting Equipment by End User HFC-NTD Installation only; and
NBN Co will only attend a premises to install the HFC-NTD Connecting Equipment as part of an optional Accelerated Connection or an optional Professional HFC-NTD Installation (which is not part of a standard installation). A charge will apply for a Professional HFC-NTD Installation in accordance with the pricing section of the Agreement and for the avoidance of doubt no charge will apply for an Accelerated Connection.

Non Standard Installation Telstra

An installation that includes additional in-home wiring carried out by the carriers installer only during a professional installation, beyond what is required to perform a professional installation.

For example, this includes:

a) cases where, due to unavailability of a power point or End User request, a HNG is installed in a different room from, or more than 1.5 metres from, the NBN connection box (where supplied); or

b) the End User requires wiring beyond the Network Boundary.

These in-home wiring services are offered on a fee-for-service basis by the carrier and will be carried out where time permits.

SUBSEQUENT INSTALLATION

Any installation of Connecting Equipment that is not the first installation of Connecting Equipment/NBN Co equipment at the relevant End User premises.

A Subsequent Installation also includes the installation of a new NBN Co copper pair or reactivation or connection of an inactive copper pair required to complete installation activities for premises serviced by the NBN Co FTTB Network or NBN Co FTTN Network.

SUBSEQUENT INSTALLATION OF NTDS for FTTP, HFC OR FIXED WIRELESS NETWORK

For the provision of Services supplied by means of the NBN Co FTTP Network, NBN Co HFC Network or NBN Co Fixed Wireless Network, a request for a Subsequent Installation of an NTD may be submitted where:

there is no capacity for either a UNI-D or UNI-V port (as applicable) on an existing NTD at the relevant premises;
the order is in connection with a Non-Addressable Object to be served from a particular Centralised Deployment location and the existing NTD(s) at the Centralised Deployment location are already dedicated to Non-Addressable Object(s) other than the one to which the order applies.

The carrier will accept a request for a Subsequent Installation of an NTD for a premises other than a Multi-Premises Site if all of the following conditions are met:

there is only one existing NTD at the relevant premises;
there are no UNI-D ports and / or no UNI-V ports (as applicable) available on the existing NTD; and
NBN Co determines that the NBN Co FTTP Network or NBN Co HFC Network (as applicable) can support the requested additional connectivity to the premises without NBN Co installing additional network resources.

The carrier will accept a request for a Subsequent Installation of an NTD for a Multi-Premises Site if there are no NTDs installed in a Centralised Deployment location associated with a Non-Addressable Object or each NTD in the Centralised Deployment location is being used in association with another Non-Addressable Object, and one of the following conditions is met:

NBN Co determines it is practical to install a subsequent NTD in the Centralised Deployment location; or
NBN Co determines that it is practical to install a subsequent NTD in an alternative Centralised Deployment location which may be used to supply a Service to a Non-Addressable Object,

and all of the following conditions are met:

NBN Co determines that the NBN Co FTTP Network or NBN Co HFC Network (as applicable) can support the requested additional connectivity to the premises without NBN Co installing additional network resources; and
NBN Co determines that the relevant Centralised Deployment location can support the subsequent NTD (including considering environmental factors and requirements of owners, occupiers and managers of the Multi-Premises Site) without NBN Co having to modify the Centralised Deployment location or incur incremental costs to access the Centralised Deployment location.

The carrier may (in its discretion) accept a request for a Subsequent Installation of an NTD if the above conditions are not met. Customer acknowledges that even if a request for a Subsequent Installation of an NTD is accepted by the carrier, it may be rejected by NBN Co, if NBN Co considers that the above conditions are not met.

If the carrier accepts a request for a Subsequent Installation of an NTD (and that order is not rejected by NBN Co), it will process that order subject to the following:

FTTP: The Service Class for the relevant premises or Non-Addressable Object will be changed to Service Class 1.
Wireless: The Service Class for the relevant premises will be changed to Service Class 5.
HFC: The Service Class for the relevant premises or Non-Addressable Object will be changed to Service Class 22 (as applicable to the relevant Premises or Non-Addressable Object).

Service Qualification for this premises subject to the above Service Class changes may not reflect this change in the Service Class.

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