What is Data Banking?
Data banking allows customers to retain their un-used data and carry it forward into the next month, giving them more data to use than just their allocated quota.
Key Details
Eligible Plans
All non Data Pool plans are eligible for data banking.
How does Data Banking work?
How to Check Balance
Channel Partners
can check a customer’s balance through the Atomic portal. Data balance shown on the Atomic portal are updated on an hourly basis.
End Customers
can check balance using a USSD feature from their dial pad (this is only applicable if the mobile service does not belong to a data pool):
- Open their dial pad
- Enter
*159# - Press the call button and the balance will appear soon after
Frequently Asked Questions
What plans are eligible for data banking?
All our current Mobile Plans offered on the Atomic Platform that is not a data pool plan will be eligible for Data Banking
How does a customer order an eligible data banking service?
Select a Mobile Plan during ordering process and Data Banking is added automatically
Is there a change in pricing or process?
No - Data Banking is offered to our Channel Partners at no extra cost. There is no special setup process as this will be enabled directly on the network during provisioning.
What is the maximum amount of data that can be banked?
The maximum amount of unused data that can be stored in a bank is 500GB. If a service is on an Mobile 6 with 60GB, and has 40GB remaining at the end of the month, and the bank was at 180GB, then the data that will be carried forth into the bank will be a maximum of 20GB to bring the bank balance to 200GB. The other unused 20GB will be forfeited. The customer’s inclusion after their anniversary will be their plan inclusion of 60GB + the 200GB bank balance.
Can banked data be shared with other subscribers?
No, data banking is for stand-alone services on a single phone number/SIM. Any stored data cannot be “gifted” or transferred to another subscriber.
How will the customer know what the balance they have in their bank?
Customers can check using USSD feature on their phone (dial *159# on their dial-pad and press call). Balance is also available to Channel Providers using the Atomic platform.
Can a service retain its data bank during a plan change?
If a service changes plan from a lower plan (eg: Mobile 10 with 10GB up to Mobile 20 with 20GB), then any rollover will be retained. If the service changes from a higher plan (eg: Mobile 10) down to a lower plan (eg: Mobile 1), then any banked data will be forfeited.
If a service is accidentally changed, like to a smaller plan, can the data be retained?
No, this will forfeit the data stored in the data bank.
Can data banking be used for roaming?
No - data banking is for domestic use only, and cannot be used if the service roams outside of the Telstra Wholesale Australian mobile network.
Can data top-ups be banked?
Yes - if a customer runs out of all their allocated plan data and banked data and receives an auto top-up of dat, then any un-used top-up data remains on their service at the end of their bill cycle will be carried forward into their bank when the anniversary ticks over.