What can i expect from Wi-Fi calling?
Wi-Fi Calling gives end users more ways to connect.
Users with a compatible device are able to make voice calls when connected to a compatible Wi-Fi connection. That means it is possible to make calls even if they don’t have mobile signal, provided they are connected to a suitable Wi-Fi connection. If they are abroad, they can also make calls back to Australia using a compatible Wi-Fi connection abroad.
All customers with a VoLTE enabled service will have access to Wi-Fi Calling.
Will i be able to make calls in areas with no mobile coverage?
If a user has a suitable Wi-Fi connection, they will be able to make Wi-Fi calls in their home even in areas with no mobile coverage.
What happens when i move from mobile coverage to Wi-Fi calling?
Calls handover seamlessly beween VoLTE and Wi-Fi calling.
What do end users need to do to use Wi-Fi calling?
Don’t worry about downloading apps, just make sure your Wi-Fi network details are set up on your phone and dial as normal and your dive is connected to Wi-Fi
What is Wi-Fi calling?
Wi-Fi Calling allows users to make and receive phone calls over a suitable Wi-Fi connection. Their compatible mobile device will use a Wi-Fi network to make the voice calls.
Wi-Fi Calling is useful when users have access to a suitable Wi-Fi connection and they:
To use Wi-Fi Calling, users will need a 4G mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network. The service will also need to be VoLTE enabled.
Can i make a Wi-Fi voice call from overseas?
Yes, but only Wi-Fi voice calls from overseas back to Australia will be permitted.
How does Wi-Fi calling work?
In general, a user’s device will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection.
Users will only have access to Wi-Fi Calling as part of their voice service if they have a Wi-Fi Calling compatible device and the end user is using a suitable Wi-Fi service.
Atom does not guarantee that any device will be compatible and/or function with any Wi-Fi network when using Wi-Fi Calling.
Will Emergency 000 calls as usual?
000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.
Is Wi-Fi calling secure?
Yes, your smartphone or tablet must still authenticate with the Telstra Wholesale Network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.
Does Voicemail work when sing Wi-Fi calling?
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling.
Can i change my call forwarding settings when i’m on a Wi-Fi call?
No. Currently Wi-Fi Calling can only forward calls based on your existing settings. To change your call forwarding settings, connect to the Telstra Wholesale mobile network.
Can i make a Wi-Fi call using a mobile hot spot?
Yes, Wi-Fi Calling works with all mobile Wi-Fi hotspots.
What happens if i move out of Wi-Fi coverage while on a call?
If you’re on the 4G network, your call will seamlessly move between the Wi-Fi and 4G. If there’s no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.